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Smart Factory Service Terms
Welcome to Smart Factory. We keep these terms as short and clear as possible, because we want you to be able to read them without calling a lawyer. Below you’ll find what you can expect from us, and what we expect from you.
A few things up front:
- Your data is yours. We keep it safe for you, you own it, and we only use it to provide our service to you.
- Cancel monthly. If our service isn’t right for you, you’re not stuck in a long-term contract.
- No signature needed. By using the software, you agree to these terms.
Have a question about this text? Email us at support@smarfac.com.
1. Who we are, and who you are
In these terms we mean:
- Smart Factory, “we” or “us”: Smart Factory B.V., a Dutch private limited company with its registered office in Haaksbergen.
- Customer or “you”: the organization using our software.
- User: anyone who works with the software on your behalf, such as colleagues or external workers you give access to.
- Software: the Smart Factory application, including all updates and new features we add to it.
2. How you may use the software
You receive the right to use the software within your own organization. That right is personal (only for you), non-exclusive, and non-transferable to anyone else.
What you may do:
- Use the software for your own business activities.
- Give access to colleagues and external workers who work for you.
What you may not do:
- Resell, rent or license the software to third parties.
- Copy, replicate or reverse-engineer the software.
- Remove or alter our name, logo or copyright notices.
3. Responsible use
We assume you handle the software with care. Specifically: don’t do anything that breaks the law, don’t try to bring the software down or compromise it, and don’t gain unauthorized access to other people’s systems or data.
4. Who owns what
Your data is yours. Anything you enter or store in Smart Factory is and remains your property. We manage it for you, but we make no claim to it.
The software is ours. All rights to the software, designs, models and underlying technology belong to Smart Factory (or the parties from whom we license them). These terms grant you the right to use the software while your subscription is active, nothing more and nothing less.
5. Data and privacy
We know you entrust us with sensitive business data. We handle it carefully.
- Confidential. We treat your data with strict confidentiality.
- Securely stored. Your data is hosted on Microsoft Azure, which meets internationally recognized security and compliance standards (including ISO 27001 and SOC 2).
- Lawful. We process personal data in accordance with applicable privacy laws (including the GDPR) and our privacy statement.
6. Updates and ongoing development
We don’t stand still. Smart Factory is continuously developed to get better. This means new features are regularly added and existing features sometimes change.
We are not obliged to permanently support a specific feature, but we always make those choices with our customers’ interests in mind.
7. Subscription and payment
- Smart Factory is offered on a monthly subscription basis.
- Current pricing is published on our website.
- Invoicing and payment take place monthly.
- If we adjust our pricing, you’ll hear about it at least 30 days in advance.
8. Term and cancellation
Your agreement starts the moment you put the software into use and continues on a monthly basis.
You can cancel each month, with a notice period of 14 days. You don’t have to give a reason.
In exceptional cases, we may terminate the agreement immediately, namely in case of serious misuse of the software, breach of law, or if your organization goes bankrupt.
After the agreement ends, your access to the software stops and we may deactivate your accounts.
9. Liability
We do our utmost to provide Smart Factory in a stable and reliable way. Even so, we provide the software “as is” and cannot guarantee that everything will always work without errors or interruption.
To the extent permitted by law:
- Our total liability is limited to the amount of one month’s subscription.
- We are not liable for indirect damages, such as loss of revenue, consequential damages or loss of data.
If something goes wrong, let us know. We’d rather solve a problem than hide behind a clause.
10. Changes to these terms
We may adjust these terms when needed, for example due to new legislation or new features. For material changes we’ll let you know at least 30 days in advance. The current version is always available on our website.
11. Applicable law
These terms are governed by Dutch law. If we cannot resolve a dispute together, we will submit it to the competent court in Overijssel, the Netherlands. We naturally hope it never comes to that.
To je prevod za lažje razumevanje. Pravno zavezujoča je samo angleška različica.
Pogoji storitve Smart Factory
Smart Factory te lepo pozdravlja. Te pogoje ohranjamo čim krajše in jasne, ker želimo, da jih lahko prebereš, ne da bi klical odvetnika. Spodaj izveš, kaj lahko pričakuješ od nas in kaj pričakujemo od tebe.
Nekaj stvari že na začetku:
- Tvoji podatki so tvoji. Varno jih hranimo zate, ti si njihov lastnik, mi pa jih uporabljamo samo za to, da ti zagotavljamo našo storitev.
- Odpoved vsak mesec. Če naša storitev ni prava zate, nisi vezan na dolgoročno pogodbo.
- Podpis ni potreben. Z uporabo programske opreme se strinjaš s temi pogoji.
Imaš vprašanje o tem besedilu? Piši nam na support@smarfac.com.
1. Kdo smo mi in kdo si ti
V teh pogojih pomeni:
- Smart Factory, „mi“ ali „nas“: Smart Factory B.V., nizozemska družba z omejeno odgovornostjo s sedežem v kraju Haaksbergen.
- Stranka ali „ti“: organizacija, ki uporablja našo programsko opremo.
- Uporabnik: vsakdo, ki v tvojem imenu dela s programsko opremo, na primer sodelavci ali zunanji sodelavci, ki jim omogočiš dostop.
- Programska oprema: aplikacija Smart Factory, vključno z vsemi posodobitvami in novimi funkcijami, ki jih dodamo vanjo.
2. Kako lahko uporabljaš programsko opremo
Pridobiš pravico do uporabe programske opreme znotraj svoje organizacije. Ta pravica je osebna (samo zate), neizključna in neprenosljiva na kogar koli drugega.
Kaj lahko počneš:
- Uporaba programske opreme za lastne poslovne dejavnosti.
- Omogočanje dostopa sodelavcem in zunanjim sodelavcem, ki delajo zate.
Česa ne smeš početi:
- Nadaljnja prodaja, oddajanje v najem ali podeljevanje licenc za programsko opremo tretjim osebam.
- Kopiranje, podvajanje ali povratni inženiring programske opreme.
- Odstranjevanje ali spreminjanje našega imena, logotipa ali obvestil o avtorskih pravicah.
3. Odgovorna uporaba
Predpostavljamo, da s programsko opremo ravnaš skrbno. Natančneje: ne počni ničesar, kar krši zakon, ne poskušaj onesposobiti ali ogroziti programske opreme in si ne pridobivaj nepooblaščenega dostopa do sistemov ali podatkov drugih.
4. Kdo je lastnik česa
Tvoji podatki so tvoji. Vse, kar vneseš ali shraniš v Smart Factory, je in ostane tvoja last. Podatke upravljamo zate, vendar do njih ne uveljavljamo nobenih pravic.
Programska oprema je naša. Vse pravice do programske opreme, zasnov, modelov in temeljne tehnologije pripadajo družbi Smart Factory (ali subjektom, od katerih imamo zanje licenco). Ti pogoji ti dajejo pravico do uporabe programske opreme, dokler je tvoja naročnina aktivna, nič več in nič manj.
5. Podatki in zasebnost
Vemo, da nam zaupaš občutljive poslovne podatke. Z njimi ravnamo skrbno.
- Zaupno. Tvoje podatke obravnavamo strogo zaupno.
- Varno shranjeno. Tvoji podatki gostujejo v storitvi Microsoft Azure, ki izpolnjuje mednarodno priznane standarde varnosti in skladnosti (med drugim ISO 27001 in SOC 2).
- Zakonito. Osebne podatke obdelujemo v skladu z veljavno zakonodajo o varstvu osebnih podatkov (med drugim GDPR) in našo izjavo o zasebnosti.
6. Posodobitve in nadaljnji razvoj
Ne stojimo na mestu. Smart Factory nenehno razvijamo in izboljšujemo. To pomeni, da redno dodajamo nove funkcije in da se obstoječe funkcije včasih spremenijo.
Nismo dolžni trajno podpirati določene funkcije, vendar takšne odločitve vedno sprejemamo z mislijo na interese naših strank.
7. Naročnina in plačilo
- Smart Factory je na voljo z mesečno naročnino.
- Veljavne cene so objavljene na našem spletnem mestu.
- Obračun in plačilo potekata mesečno.
- Če spremenimo cene, te o tem obvestimo vsaj 30 dni vnaprej.
8. Trajanje in odpoved
Pogodba začne veljati, ko programsko opremo začneš uporabljati, in se podaljšuje iz meseca v mesec.
Odpoveš jo lahko vsak mesec s 14-dnevnim odpovednim rokom. Razloga ti ni treba navesti.
V izjemnih primerih lahko pogodbo odpovemo takoj, in sicer v primeru hude zlorabe programske opreme, kršitve zakona ali stečaja tvoje organizacije.
Po prenehanju pogodbe tvoj dostop do programske opreme preneha in tvoje uporabniške račune lahko deaktiviramo.
9. Odgovornost
Po najboljših močeh si prizadevamo, da Smart Factory deluje stabilno in zanesljivo. Kljub temu programsko opremo zagotavljamo „takšno, kot je“, in ne moremo jamčiti, da bo vse vedno delovalo brez napak ali prekinitev.
V obsegu, ki ga dovoljuje zakon:
- Naša skupna odgovornost je omejena na znesek enomesečne naročnine.
- Ne odgovarjamo za posredno škodo, kot so izpad prihodka, posledična škoda ali izguba podatkov.
Če gre kaj narobe, nam sporoči. Raje rešimo težavo, kot da se skrivamo za določbo.
10. Spremembe teh pogojev
Te pogoje lahko po potrebi prilagodimo, na primer zaradi nove zakonodaje ali novih funkcij. O bistvenih spremembah te obvestimo vsaj 30 dni vnaprej. Veljavna različica je vedno na voljo na našem spletnem mestu.
11. Veljavno pravo
Za te pogoje velja nizozemsko pravo. Če spora ne moremo rešiti skupaj, ga predložimo pristojnemu sodišču v pokrajini Overijssel na Nizozemskem. Seveda upamo, da do tega nikoli ne pride.
Smart Factory Privacy Statement
We value your privacy and the privacy of everyone who works with our software. This statement explains, clearly and concisely, which personal data we process, why we do so, and what your rights are.
This statement covers personal data for which Smart Factory itself is the controller, such as account, contact and billing details. For personal data that you or your users enter into the software, for example about your employees, the Data Processing Agreement applies.
- Data
- We only process what is necessary to provide and secure our software.
- Purpose
- To manage your account, provide support, handle billing, and keep Smart Factory running reliably.
- Security
- Your data is encrypted and we never sell your information.
- Control
- You can ask us to access, correct or delete your personal data, to the extent permitted by law.
Have a question about this statement? Email us at privacy@smarfac.com.
1. Who we are
We are Smart Factory B.V., a Dutch private limited company with its registered office in Haaksbergen.
For data we process for our own purposes, such as your account or a contact request, we are the controller within the meaning of the GDPR. For data that you or your users enter into our software, we are processor on your behalf. The data processing agreement is part of your subscription.
2. What data we process
We keep this to a minimum. Specifically:
- Customer data in the software. Anything you or your users enter into Smart Factory, to the extent it contains personal data. You retain control over this data. We use it only on your instructions and to provide the service.
- Account data.
- Contact details.
- Invoicing and payment details.
- Technical and analytical service data. Data on the use and operation of Smart Factory, needed to keep the service safe, stable and reliable, and to improve it in a targeted way.
3. Why we process it
For each purpose we have a legal basis under the GDPR:
- Performance of the contract. Managing your account, providing support, billing, and making the software available.
- Legitimate interest. Securing our systems, ensuring availability, fraud prevention, error analysis and product improvement. We make sure this is always balanced with your interests.
- Legal obligation. For example, retaining invoices for tax authorities.
4. How long we keep it
We do not retain personal data longer than necessary for the purposes for which we process it, or as required by law.
5. Who we share it with
Only with parties needed to provide the service, and only to the extent necessary:
- Hosting. Customer data in the software is stored safely and encrypted at Microsoft Azure in the West Europe region.
- Payments. Our payment provider processes the data needed for payment.
- Customer communication. Service providers may process the data needed for contact and handling of questions, for email and support.
- Analytics and monitoring. To keep Smart Factory safe, stable and reliable and to improve it in a targeted way, we use analytics and monitoring tools. These process technical and analytical service data, not customer data in the software.
- External systems you connect yourself. If you set up an API connection through Smart Factory to a system of your choice, such as an ERP package or a dashboard tool, the data you send that way goes to that supplier. We facilitate the connection; your agreements with that party are then leading.
- Legal obligation. To regulators or law enforcement when the law requires.
With parties that process personal data on our behalf, we conclude data processing agreements or make appropriate privacy arrangements. We never sell your data to third parties.
6. Security
We take the security of personal data seriously:
- Encryption with TLS 1.2 or higher in transit and AES-256 at rest.
- Hosting at a provider with ISO 27001 and SOC 2 certifications.
- Regular reviews of our processes and software.
Access to customer data is strictly limited and only allowed when necessary for security, with the customer’s consent, or to resolve a serious incident.
If something goes wrong that constitutes a personal data breach, we act in accordance with the GDPR. For data where we are the controller, we report the breach within 72 hours to the Dutch Data Protection Authority where required, and inform data subjects when this is mandatory. For customer data we process on your behalf, we inform you without undue delay so you can determine the appropriate next steps.
7. Your rights
Under the GDPR, you have the right to:
- Know which personal data we process about you.
- Have incorrect data corrected or supplemented.
- Have your data deleted when permissible.
- Restrict processing or object to it.
- Receive your data in a commonly used format and transfer it to another party.
- Withdraw your consent, to the extent processing is based on consent.
Submit your request via privacy@smarfac.com.
8. Filing a complaint
Not satisfied with how we handle your data? We’d like to hear from you first via privacy@smarfac.com. If we cannot reach a resolution together, you may file a complaint with the Dutch Data Protection Authority via autoriteitpersoonsgegevens.nl.
9. Changes to this statement
We may update this statement, for example due to new legislation or new features. The current version is always available on our website. We will actively notify you of significant changes.
10. Contact
To je prevod za lažje razumevanje. Pravno zavezujoča je samo angleška različica.
Izjava o zasebnosti Smart Factory
Cenimo tvojo zasebnost in zasebnost vseh, ki delajo z našo programsko opremo. Ta izjava jasno in jedrnato pojasnjuje, katere osebne podatke obdelujemo, zakaj to počnemo in kakšne so tvoje pravice.
Ta izjava zajema osebne podatke, za katere je upravljavec Smart Factory sam, na primer podatke o uporabniškem računu, kontaktne podatke in podatke za obračun. Za osebne podatke, ki jih ti ali tvoji uporabniki vnesete v programsko opremo, na primer o tvojih zaposlenih, velja Pogodba o obdelavi podatkov.
- Podatki
- Obdelujemo samo tisto, kar je nujno za zagotavljanje in varovanje naše programske opreme.
- Namen
- Za upravljanje tvojega uporabniškega računa, zagotavljanje podpore, obračunavanje in zanesljivo delovanje rešitve Smart Factory.
- Varnost
- Tvoji podatki so šifrirani in tvojih informacij nikoli ne prodajamo.
- Nadzor
- Lahko nas prosiš za dostop do svojih osebnih podatkov, njihov popravek ali izbris, v obsegu, ki ga dovoljuje zakon.
Imaš vprašanje o tej izjavi? Piši nam na privacy@smarfac.com.
1. Kdo smo
Smo Smart Factory B.V., nizozemska družba z omejeno odgovornostjo s sedežem v kraju Haaksbergen.
Za podatke, ki jih obdelujemo za lastne namene, na primer tvoj uporabniški račun ali zahtevo za stik, smo upravljavec v smislu GDPR. Za podatke, ki jih ti ali tvoji uporabniki vnesete v našo programsko opremo, smo obdelovalec v tvojem imenu. Pogodba o obdelavi podatkov je del tvoje naročnine.
2. Katere podatke obdelujemo
Teh je čim manj. Natančneje:
- Podatki stranke v programski opremi. Vse, kar ti ali tvoji uporabniki vnesete v Smart Factory, kolikor vsebuje osebne podatke. Nad temi podatki obdržiš nadzor. Uporabljamo jih samo po tvojih navodilih in za zagotavljanje storitve.
- Podatki uporabniškega računa.
- Kontaktni podatki.
- Podatki za izdajo računov in plačila.
- Tehnični in analitični podatki o storitvi. Podatki o uporabi in delovanju rešitve Smart Factory, ki so potrebni, da storitev ostane varna, stabilna in zanesljiva, ter za njeno ciljno izboljševanje.
3. Zakaj jih obdelujemo
Za vsak namen imamo pravno podlago po GDPR:
- Izvajanje pogodbe. Upravljanje tvojega uporabniškega računa, zagotavljanje podpore, obračunavanje in zagotavljanje dostopa do programske opreme.
- Zakoniti interes. Varovanje naših sistemov, zagotavljanje razpoložljivosti, preprečevanje goljufij, analiza napak in izboljševanje izdelka. Vedno poskrbimo, da je to uravnoteženo s tvojimi interesi.
- Zakonska obveznost. Na primer hramba računov za davčne organe.
4. Kako dolgo jih hranimo
Osebnih podatkov ne hranimo dlje, kot je potrebno za namene, za katere jih obdelujemo, ali kot zahteva zakon.
5. S kom jih delimo
Samo s subjekti, ki jih potrebujemo za zagotavljanje storitve, in samo v nujnem obsegu:
- Gostovanje. Podatki stranke v programski opremi so varno in šifrirano shranjeni v storitvi Microsoft Azure v regiji West Europe.
- Plačila. Naš ponudnik plačilnih storitev obdeluje podatke, potrebne za plačilo.
- Komunikacija s strankami. Ponudniki storitev lahko obdelujejo podatke, potrebne za stik in obravnavo vprašanj, za e-pošto in podporo.
- Analitika in spremljanje. Da bi rešitev Smart Factory ostala varna, stabilna in zanesljiva ter bi jo lahko ciljno izboljševali, uporabljamo orodja za analitiko in spremljanje. Ta obdelujejo tehnične in analitične podatke o storitvi, ne pa podatkov stranke v programski opremi.
- Zunanji sistemi, ki jih povežeš sam. Če prek rešitve Smart Factory vzpostaviš povezavo API s sistemom po svoji izbiri, na primer s paketom ERP ali orodjem za nadzorne plošče, gredo podatki, ki jih pošlješ na ta način, k temu dobavitelju. Povezavo omogočimo mi; takrat veljajo tvoji dogovori s tem subjektom.
- Zakonska obveznost. Regulatorjem ali organom pregona, kadar to zahteva zakon.
S subjekti, ki osebne podatke obdelujejo v našem imenu, sklenemo pogodbe o obdelavi podatkov ali sprejmemo ustrezne dogovore o zasebnosti. Tvojih podatkov nikoli ne prodajamo tretjim osebam.
6. Varnost
Varnost osebnih podatkov jemljemo resno:
- Šifriranje s TLS 1.2 ali novejšim pri prenosu in z AES-256 v mirovanju.
- Gostovanje pri ponudniku s certifikatoma ISO 27001 in SOC 2.
- Redni pregledi naših procesov in programske opreme.
Dostop do podatkov strank je strogo omejen in dovoljen samo, kadar je nujen zaradi varnosti, s privolitvijo stranke ali za odpravo resnega incidenta.
Če pride do težave, ki pomeni kršitev varnosti osebnih podatkov, ravnamo v skladu z GDPR. Za podatke, pri katerih smo upravljavec, kršitev, kadar je to zahtevano, v 72 urah prijavimo nizozemskemu organu za varstvo podatkov in obvestimo posameznike, na katere se nanašajo osebni podatki, kadar je to obvezno. Pri podatkih stranke, ki jih obdelujemo v tvojem imenu, te obvestimo brez nepotrebnega odlašanja, da lahko določiš ustrezne nadaljnje korake.
7. Tvoje pravice
Po GDPR imaš pravico:
- Vedeti, katere osebne podatke obdelujemo o tebi.
- Zahtevati popravek ali dopolnitev netočnih podatkov.
- Zahtevati izbris svojih podatkov, kadar je to dopustno.
- Omejiti obdelavo ali ji ugovarjati.
- Prejeti svoje podatke v splošno uporabljani obliki in jih prenesti drugemu subjektu.
- Preklicati privolitev, kolikor obdelava temelji na privolitvi.
Zahtevo pošlji na privacy@smarfac.com.
8. Vložitev pritožbe
Nisi zadovoljen s tem, kako ravnamo s tvojimi podatki? Najprej nam to sporoči na privacy@smarfac.com. Če skupaj ne najdemo rešitve, lahko vložiš pritožbo pri nizozemskem organu za varstvo podatkov prek autoriteitpersoonsgegevens.nl.
9. Spremembe te izjave
To izjavo lahko posodobimo, na primer zaradi nove zakonodaje ali novih funkcij. Veljavna različica je vedno na voljo na našem spletnem mestu. O pomembnih spremembah te bomo dejavno obvestili.
10. Kontakt
Smart Factory Data Processing Agreement
This data processing agreement is a fixed part of your Smart Factory subscription. It governs how we handle personal data that you or your users enter into Smart Factory.
This agreement governs how Smart Factory handles personal data that you or your users enter into the software, for example about your employees. For personal data Smart Factory itself stores about you, such as account and billing details, see the Privacy Statement.
- Roles
- You are the controller, we are the processor on your behalf.
- Scope
- Personal data that you or your users enter into Smart Factory.
- Term
- Applies as long as your subscription is active.
Have a question? Email us at privacy@smarfac.com.
1. What this agreement covers
We process personal data on the basis of your subscription and on your instructions, to provide Smart Factory. The type of personal data and categories of data subjects are determined by what you or your users enter into Smart Factory. That data remains your property and we don’t use it for any other purposes.
This agreement, together with the Service Terms and the Privacy Statement, forms the legal framework for your subscription. In case of conflict on matters of personal data, this agreement prevails.
2. Allocation of responsibility
We are responsible only for the processing we carry out within Smart Factory in accordance with your subscription. For all other processing, including but not limited to the collection of personal data, use outside the software, processing by external systems you connect, and processing for purposes you have not communicated to us, we are not responsible.
You warrant that the personal data you enter into Smart Factory has been lawfully obtained and does not infringe the rights of any third party.
3. Security
We take appropriate technical and organizational measures to protect customer data against loss or unlawful processing. These include encryption in transit and at rest, restricted access for staff, and hosting at a provider with internationally recognized security certifications.
4. Personal data breaches
If we identify a personal data breach that may have material impact on your customer data, we will inform you without undue delay.
The notification to the Dutch Data Protection Authority and any obligation to inform data subjects rest with you as controller. We will share the information you reasonably need to fulfill your notification duty.
5. Data subject requests
If a data subject mistakenly directs a request about their personal data (such as access, rectification or erasure) to us, we will forward that request to you. You are the controller and handle the request.
6. Audit
On request, we share the most recent reports of our external audits, such as SOC 2 reports from our hosting provider.
7. Changes
We will announce changes to this agreement at least 30 days in advance. In case of a material change that is detrimental to you, you may cancel the subscription effective on the date the change takes effect.
8. Liability and applicable law
The liability provisions of the Service Terms apply equally to this agreement.
Dutch law applies to this agreement. Disputes will be submitted to the competent court in Overijssel, the Netherlands.
9. Contact
To je prevod za lažje razumevanje. Pravno zavezujoča je samo angleška različica.
Pogodba o obdelavi podatkov Smart Factory
Ta pogodba o obdelavi podatkov je sestavni del tvoje naročnine na Smart Factory. Ureja, kako ravnamo z osebnimi podatki, ki jih ti ali tvoji uporabniki vnesete v Smart Factory.
Ta pogodba ureja, kako Smart Factory ravna z osebnimi podatki, ki jih ti ali tvoji uporabniki vnesete v programsko opremo, na primer o tvojih zaposlenih. Za osebne podatke, ki jih Smart Factory sam hrani o tebi, kot so podatki o uporabniškem računu in obračunu, glej Izjavo o zasebnosti.
- Vloge
- Ti si upravljavec, mi smo obdelovalec v tvojem imenu.
- Obseg
- Osebni podatki, ki jih ti ali tvoji uporabniki vnesete v Smart Factory.
- Trajanje
- Velja, dokler je tvoja naročnina aktivna.
Imaš vprašanje? Piši nam na privacy@smarfac.com.
1. Kaj ureja ta pogodba
Osebne podatke obdelujemo na podlagi tvoje naročnine in po tvojih navodilih, da lahko zagotavljamo Smart Factory. Vrsto osebnih podatkov in kategorije posameznikov, na katere se nanašajo osebni podatki, določa to, kar ti ali tvoji uporabniki vnesete v Smart Factory. Ti podatki ostanejo tvoja last in jih ne uporabljamo za noben drug namen.
Ta pogodba skupaj s Pogoji storitve in Izjavo o zasebnosti tvori pravni okvir tvoje naročnine. V primeru nasprotja v zadevah, ki se nanašajo na osebne podatke, ima prednost ta pogodba.
2. Porazdelitev odgovornosti
Odgovorni smo samo za obdelavo, ki jo izvajamo v Smart Factory v skladu s tvojo naročnino. Za vso drugo obdelavo, med drugim, vendar ne izključno, za zbiranje osebnih podatkov, uporabo zunaj programske opreme, obdelavo v zunanjih sistemih, ki jih povežeš, in obdelavo za namene, ki nam jih nisi sporočil, nismo odgovorni.
Jamčiš, da so bili osebni podatki, ki jih vneseš v Smart Factory, pridobljeni zakonito in ne kršijo pravic tretjih oseb.
3. Varnost
Sprejemamo ustrezne tehnične in organizacijske ukrepe za zaščito podatkov strank pred izgubo ali nezakonito obdelavo. Mednje sodijo šifriranje pri prenosu in v mirovanju, omejen dostop za osebje ter gostovanje pri ponudniku z mednarodno priznanimi varnostnimi certifikati.
4. Kršitve varnosti osebnih podatkov
Če ugotovimo kršitev varnosti osebnih podatkov, ki bi lahko bistveno vplivala na tvoje podatke kot stranke, te o tem obvestimo brez nepotrebnega odlašanja.
Prijava nizozemskemu organu za varstvo podatkov in morebitna obveznost obveščanja posameznikov, na katere se nanašajo osebni podatki, sta v tvoji pristojnosti kot upravljavca. Posredovali ti bomo informacije, ki jih razumno potrebuješ za izpolnitev obveznosti prijave.
5. Zahteve posameznikov, na katere se nanašajo osebni podatki
Če posameznik, na katerega se nanašajo osebni podatki, zahtevo glede svojih osebnih podatkov (na primer za dostop, popravek ali izbris) pomotoma naslovi na nas, jo posredujemo tebi. Ti si upravljavec in zahtevo obravnavaš.
6. Revizija
Na zahtevo ti posredujemo najnovejša poročila naših zunanjih revizij, na primer poročila SOC 2 našega ponudnika gostovanja.
7. Spremembe
Spremembe te pogodbe napovemo vsaj 30 dni vnaprej. Če gre za bistveno spremembo v tvojo škodo, lahko naročnino odpoveš z učinkom na dan, ko sprememba začne veljati.
8. Odgovornost in veljavno pravo
Določbe o odgovornosti iz Pogojev storitve enako veljajo tudi za to pogodbo.
Za to pogodbo velja nizozemsko pravo. Spori se predložijo pristojnemu sodišču v pokrajini Overijssel na Nizozemskem.