Smart Factory Service Terms
Welcome to Smart Factory. We keep these terms as short and clear as possible, because we want you to be able to read them without calling a lawyer. Below you’ll find what you can expect from us, and what we expect from you.
A few things up front:
- Your data is yours. We keep it safe for you, you own it, and we only use it to provide our service to you.
- Cancel monthly. If our service isn’t right for you, you’re not stuck in a long-term contract.
- No signature needed. By using the software, you agree to these terms.
Have a question about this text? Email us at support@smarfac.com.
1. Who we are, and who you are
In these terms we mean:
- Smart Factory, “we” or “us”: Smart Factory B.V., a Dutch private limited company with its registered office in Haaksbergen.
- Customer or “you”: the organization using our software.
- User: anyone who works with the software on your behalf, such as colleagues or external workers you give access to.
- Software: the Smart Factory application, including all updates and new features we add to it.
2. How you may use the software
You receive the right to use the software within your own organization. That right is personal (only for you), non-exclusive, and non-transferable to anyone else.
What you may do:
- Use the software for your own business activities.
- Give access to colleagues and external workers who work for you.
What you may not do:
- Resell, rent or license the software to third parties.
- Copy, replicate or reverse-engineer the software.
- Remove or alter our name, logo or copyright notices.
3. Responsible use
We assume you handle the software with care. Specifically: don’t do anything that breaks the law, don’t try to bring the software down or compromise it, and don’t gain unauthorized access to other people’s systems or data.
4. Who owns what
Your data is yours. Anything you enter or store in Smart Factory is and remains your property. We manage it for you, but we make no claim to it.
The software is ours. All rights to the software, designs, models and underlying technology belong to Smart Factory (or the parties from whom we license them). These terms grant you the right to use the software while your subscription is active, nothing more and nothing less.
5. Data and privacy
We know you entrust us with sensitive business data. We handle it carefully.
- Confidential. We treat your data with strict confidentiality.
- Securely stored. Your data is hosted on Microsoft Azure, which meets internationally recognized security and compliance standards (including ISO 27001 and SOC 2).
- Lawful. We process personal data in accordance with applicable privacy laws (including the GDPR) and our privacy statement.
6. Updates and ongoing development
We don’t stand still. Smart Factory is continuously developed to get better. This means new features are regularly added and existing features sometimes change.
We are not obliged to permanently support a specific feature, but we always make those choices with our customers’ interests in mind.
7. Subscription and payment
- Smart Factory is offered on a monthly subscription basis.
- Current pricing is published on our website.
- Invoicing and payment take place monthly.
- If we adjust our pricing, you’ll hear about it at least 30 days in advance.
8. Term and cancellation
Your agreement starts the moment you put the software into use and continues on a monthly basis.
You can cancel each month, with a notice period of 14 days. You don’t have to give a reason.
In exceptional cases, we may terminate the agreement immediately, namely in case of serious misuse of the software, breach of law, or if your organization goes bankrupt.
After the agreement ends, your access to the software stops and we may deactivate your accounts.
9. Liability
We do our utmost to provide Smart Factory in a stable and reliable way. Even so, we provide the software “as is” and cannot guarantee that everything will always work without errors or interruption.
To the extent permitted by law:
- Our total liability is limited to the amount of one month’s subscription.
- We are not liable for indirect damages, such as loss of revenue, consequential damages or loss of data.
If something goes wrong, let us know. We’d rather solve a problem than hide behind a clause.
10. Changes to these terms
We may adjust these terms when needed, for example due to new legislation or new features. For material changes we’ll let you know at least 30 days in advance. The current version is always available on our website.
11. Applicable law
These terms are governed by Dutch law. If we cannot resolve a dispute together, we will submit it to the competent court in Overijssel, the Netherlands. We naturally hope it never comes to that.
本译文仅为方便你阅读而提供。只有英文版本具有法律约束力。
Smart Factory 服务条款
欢迎使用 Smart Factory。我们力求让这些条款尽可能简短清晰，因为我们希望你无需求助律师也能读懂。下面说明你可以对我们有哪些期待，以及我们对你有哪些期待。
先说几点：
- 你的数据归你所有。我们为你妥善保管数据，所有权属于你，我们仅将其用于向你提供服务。
- 按月取消。如果我们的服务不适合你，你不会被长期合同束缚。
- 无需签字。使用本软件即表示你同意这些条款。
对本文有疑问？欢迎发送电子邮件至 support@smarfac.com。
1. 我们是谁，你是谁
本条款中的用语含义如下：
- Smart Factory 或“我们”：指 Smart Factory B.V.，一家注册办事处位于 Haaksbergen 的荷兰私人有限责任公司。
- 客户或“你”：指使用我们软件的组织。
- 用户：指代表你使用本软件的任何人，例如你授予访问权限的同事或外部人员。
- 软件：指 Smart Factory 应用程序，包括我们为其添加的所有更新和新功能。
2. 你可以如何使用本软件
你获得在自己组织内部使用本软件的权利。该权利是个人的（仅限你本人）、非排他的，且不可转让给任何其他人。
你可以：
- 将本软件用于你自己的业务活动。
- 向为你工作的同事和外部人员提供访问权限。
你不得：
- 向第三方转售、出租或许可本软件。
- 复制、仿制本软件或对其进行逆向工程。
- 删除或更改我们的名称、标志或版权声明。
3. 负责任地使用
我们相信你会审慎使用本软件。具体而言：不得从事任何违法行为，不得试图使本软件瘫痪或危害其安全，也不得未经授权访问他人的系统或数据。
4. 所有权归属
你的数据归你所有。你在 Smart Factory 中录入或存储的任何内容现在是、并将始终是你的财产。我们代你管理这些数据，但不对其主张任何权利。
软件归我们所有。本软件、设计、模型和底层技术的所有权利均归 Smart Factory（或向我们授予许可的各方）所有。本条款授予你在订阅有效期间使用本软件的权利，不多也不少。
5. 数据与隐私
我们知道你将敏感的业务数据托付给我们。我们会谨慎处理这些数据。
- 保密。我们对你的数据严格保密。
- 安全存储。你的数据托管在 Microsoft Azure 上，该平台符合国际公认的安全与合规标准（包括 ISO 27001 和 SOC 2）。
- 合法。我们依照适用的隐私法律（包括 GDPR）和我们的隐私声明处理个人数据。
6. 更新与持续开发
我们从不止步。Smart Factory 持续开发，不断完善。这意味着我们会定期添加新功能，现有功能有时也会发生变化。
我们没有义务永久支持某项特定功能，但我们在做出此类选择时始终会考虑客户的利益。
7. 订阅与付款
- Smart Factory 以按月订阅的方式提供。
- 最新价格公布在我们的网站上。
- 开票和付款按月进行。
- 如果我们调整价格，会至少提前 30 天通知你。
8. 期限与取消
你的协议自你开始使用本软件时生效，并按月延续。
你可以每月取消，通知期为 14 天。你无需说明理由。
在特殊情况下，我们可以立即终止协议，即在严重滥用本软件、违反法律或你的组织破产的情况下。
协议终止后，你对本软件的访问将停止，我们可以停用你的账户。
9. 责任
我们竭尽全力以稳定、可靠的方式提供 Smart Factory。尽管如此，我们按“现状”提供本软件，无法保证一切始终无错误、无中断地运行。
在法律允许的范围内：
- 我们的全部责任以一个月的订阅费用为限。
- 我们不对间接损失承担责任，例如收入损失、后果性损失或数据丢失。
如果出现问题，欢迎告诉我们。比起躲在条款背后，我们更愿意解决问题。
10. 本条款的变更
我们可能会在需要时调整本条款，例如因新的法律法规或新功能。对于重大变更，我们会至少提前 30 天通知你。最新版本始终可在我们的网站上查阅。
11. 适用法律
本条款受荷兰法律管辖。如果我们无法共同解决争议，我们将把争议提交荷兰上艾瑟尔省（Overijssel）有管辖权的法院。我们当然希望事情永远不会走到这一步。
Smart Factory Privacy Statement
We value your privacy and the privacy of everyone who works with our software. This statement explains, clearly and concisely, which personal data we process, why we do so, and what your rights are.
This statement covers personal data for which Smart Factory itself is the controller, such as account, contact and billing details. For personal data that you or your users enter into the software, for example about your employees, the Data Processing Agreement applies.
- Data
- We only process what is necessary to provide and secure our software.
- Purpose
- To manage your account, provide support, handle billing, and keep Smart Factory running reliably.
- Security
- Your data is encrypted and we never sell your information.
- Control
- You can ask us to access, correct or delete your personal data, to the extent permitted by law.
Have a question about this statement? Email us at privacy@smarfac.com.
1. Who we are
We are Smart Factory B.V., a Dutch private limited company with its registered office in Haaksbergen.
For data we process for our own purposes, such as your account or a contact request, we are the controller within the meaning of the GDPR. For data that you or your users enter into our software, we are processor on your behalf. The data processing agreement is part of your subscription.
2. What data we process
We keep this to a minimum. Specifically:
- Customer data in the software. Anything you or your users enter into Smart Factory, to the extent it contains personal data. You retain control over this data. We use it only on your instructions and to provide the service.
- Account data.
- Contact details.
- Invoicing and payment details.
- Technical and analytical service data. Data on the use and operation of Smart Factory, needed to keep the service safe, stable and reliable, and to improve it in a targeted way.
3. Why we process it
For each purpose we have a legal basis under the GDPR:
- Performance of the contract. Managing your account, providing support, billing, and making the software available.
- Legitimate interest. Securing our systems, ensuring availability, fraud prevention, error analysis and product improvement. We make sure this is always balanced with your interests.
- Legal obligation. For example, retaining invoices for tax authorities.
4. How long we keep it
We do not retain personal data longer than necessary for the purposes for which we process it, or as required by law.
5. Who we share it with
Only with parties needed to provide the service, and only to the extent necessary:
- Hosting. Customer data in the software is stored safely and encrypted at Microsoft Azure in the West Europe region.
- Payments. Our payment provider processes the data needed for payment.
- Customer communication. Service providers may process the data needed for contact and handling of questions, for email and support.
- Analytics and monitoring. To keep Smart Factory safe, stable and reliable and to improve it in a targeted way, we use analytics and monitoring tools. These process technical and analytical service data, not customer data in the software.
- External systems you connect yourself. If you set up an API connection through Smart Factory to a system of your choice, such as an ERP package or a dashboard tool, the data you send that way goes to that supplier. We facilitate the connection; your agreements with that party are then leading.
- Legal obligation. To regulators or law enforcement when the law requires.
With parties that process personal data on our behalf, we conclude data processing agreements or make appropriate privacy arrangements. We never sell your data to third parties.
6. Security
We take the security of personal data seriously:
- Encryption with TLS 1.2 or higher in transit and AES-256 at rest.
- Hosting at a provider with ISO 27001 and SOC 2 certifications.
- Regular reviews of our processes and software.
Access to customer data is strictly limited and only allowed when necessary for security, with the customer’s consent, or to resolve a serious incident.
If something goes wrong that constitutes a personal data breach, we act in accordance with the GDPR. For data where we are the controller, we report the breach within 72 hours to the Dutch Data Protection Authority where required, and inform data subjects when this is mandatory. For customer data we process on your behalf, we inform you without undue delay so you can determine the appropriate next steps.
7. Your rights
Under the GDPR, you have the right to:
- Know which personal data we process about you.
- Have incorrect data corrected or supplemented.
- Have your data deleted when permissible.
- Restrict processing or object to it.
- Receive your data in a commonly used format and transfer it to another party.
- Withdraw your consent, to the extent processing is based on consent.
Submit your request via privacy@smarfac.com.
8. Filing a complaint
Not satisfied with how we handle your data? We’d like to hear from you first via privacy@smarfac.com. If we cannot reach a resolution together, you may file a complaint with the Dutch Data Protection Authority via autoriteitpersoonsgegevens.nl.
9. Changes to this statement
We may update this statement, for example due to new legislation or new features. The current version is always available on our website. We will actively notify you of significant changes.
10. Contact
本译文仅为方便你阅读而提供。只有英文版本具有法律约束力。
Smart Factory 隐私声明
我们重视你的隐私，也重视每一位使用我们软件的人员的隐私。本声明简明扼要地说明我们处理哪些个人数据、为何处理，以及你享有哪些权利。
本声明涵盖 Smart Factory 自身作为控制者的个人数据，例如账户、联系和账单信息。对于你或你的用户在软件中录入的个人数据（例如有关你的员工的数据），适用数据处理协议。
- 数据
- 我们只处理提供和保护我们的软件所必需的数据。
- 目的
- 管理你的账户、提供支持、处理账单，并确保 Smart Factory 稳定可靠地运行。
- 安全
- 你的数据经过加密，我们绝不出售你的信息。
- 控制
- 在法律允许的范围内，你可以要求我们访问、更正或删除你的个人数据。
对本声明有疑问？欢迎发送电子邮件至 privacy@smarfac.com。
1. 我们是谁
我们是 Smart Factory B.V.，一家注册办事处位于 Haaksbergen 的荷兰私人有限责任公司。
对于我们为自身目的处理的数据，例如你的账户或联系请求，我们是 GDPR 意义上的控制者。对于你或你的用户录入我们软件的数据，我们是代表你行事的处理者。数据处理协议是你的订阅的组成部分。
2. 我们处理哪些数据
我们将处理的数据保持在最低限度。具体如下：
- 软件中的客户数据。你或你的用户录入 Smart Factory 的任何内容，只要其中包含个人数据。你保留对这些数据的控制权。我们仅根据你的指示并为提供服务而使用这些数据。
- 账户数据。
- 联系信息。
- 开票和付款信息。
- 技术和分析服务数据。有关 Smart Factory 使用和运行情况的数据，用于确保服务安全、稳定、可靠，并有针对性地加以改进。
3. 我们处理数据的原因
对于每项目的，我们都具有 GDPR 规定的法律依据：
- 履行合同。管理你的账户、提供支持、开具账单以及提供软件。
- 合法利益。保护我们的系统、确保可用性、防范欺诈、分析错误以及改进产品。我们始终确保这些利益与你的利益保持平衡。
- 法律义务。例如为税务机关保留发票。
4. 我们保留数据的期限
我们保留个人数据的时间不会超过处理目的所需的期限，或法律要求的期限。
5. 我们与谁共享数据
仅与提供服务所需的各方共享，且仅限于必要范围：
- 托管。软件中的客户数据以加密方式安全存储在 Microsoft Azure 西欧（West Europe）区域。
- 付款。我们的支付服务商处理付款所需的数据。
- 客户沟通。服务提供商可能会为电子邮件和支持服务处理联系及处理问题所需的数据。
- 分析和监控。为确保 Smart Factory 安全、稳定、可靠，并有针对性地加以改进，我们使用分析和监控工具。这些工具处理技术和分析服务数据，而不处理软件中的客户数据。
- 你自行连接的外部系统。如果你通过 Smart Factory 与你选择的系统（例如 ERP 软件包或仪表板工具）建立 API 连接，你通过该连接发送的数据将传送至该供应商。我们为该连接提供便利；此时以你与该方之间的约定为准。
- 法律义务。在法律要求时提供给监管机构或执法机构。
对于代表我们处理个人数据的各方，我们会与其签订数据处理协议或作出适当的隐私安排。我们绝不会将你的数据出售给第三方。
6. 安全
我们高度重视个人数据的安全：
- 传输中采用 TLS 1.2 或更高版本加密，静态存储采用 AES-256 加密。
- 在具有 ISO 27001 和 SOC 2 认证的服务商处托管。
- 定期审查我们的流程和软件。
对客户数据的访问受到严格限制，仅在出于安全需要、经客户同意或为解决严重事件而必要时才允许访问。
如发生构成个人数据泄露的问题，我们将依照 GDPR 采取行动。对于我们作为控制者的数据，我们会在需要时于 72 小时内向荷兰数据保护局报告泄露事件，并在强制要求时通知数据主体。对于我们代表你处理的客户数据，我们会在无不当延误的情况下通知你，以便你确定适当的后续措施。
7. 你的权利
根据 GDPR，你有权：
- 了解我们处理哪些有关你的个人数据。
- 要求更正或补充不正确的数据。
- 在允许的情况下要求删除你的数据。
- 限制处理或反对处理。
- 以常用格式接收你的数据，并将其转移给另一方。
- 在处理以同意为依据的范围内，撤回你的同意。
通过 privacy@smarfac.com 提交你的请求。
8. 提出投诉
对我们处理你的数据的方式不满意？我们希望你先通过 privacy@smarfac.com 告诉我们。如果我们无法共同找到解决办法，你可以通过 autoriteitpersoonsgegevens.nl 向荷兰数据保护局投诉。
9. 本声明的变更
我们可能会更新本声明，例如因新的法律法规或新功能。最新版本始终可在我们的网站上查阅。如有重大变更，我们会主动通知你。
10. 联系方式
Smart Factory Data Processing Agreement
This data processing agreement is a fixed part of your Smart Factory subscription. It governs how we handle personal data that you or your users enter into Smart Factory.
This agreement governs how Smart Factory handles personal data that you or your users enter into the software, for example about your employees. For personal data Smart Factory itself stores about you, such as account and billing details, see the Privacy Statement.
- Roles
- You are the controller, we are the processor on your behalf.
- Scope
- Personal data that you or your users enter into Smart Factory.
- Term
- Applies as long as your subscription is active.
Have a question? Email us at privacy@smarfac.com.
1. What this agreement covers
We process personal data on the basis of your subscription and on your instructions, to provide Smart Factory. The type of personal data and categories of data subjects are determined by what you or your users enter into Smart Factory. That data remains your property and we don’t use it for any other purposes.
This agreement, together with the Service Terms and the Privacy Statement, forms the legal framework for your subscription. In case of conflict on matters of personal data, this agreement prevails.
2. Allocation of responsibility
We are responsible only for the processing we carry out within Smart Factory in accordance with your subscription. For all other processing, including but not limited to the collection of personal data, use outside the software, processing by external systems you connect, and processing for purposes you have not communicated to us, we are not responsible.
You warrant that the personal data you enter into Smart Factory has been lawfully obtained and does not infringe the rights of any third party.
3. Security
We take appropriate technical and organizational measures to protect customer data against loss or unlawful processing. These include encryption in transit and at rest, restricted access for staff, and hosting at a provider with internationally recognized security certifications.
4. Personal data breaches
If we identify a personal data breach that may have material impact on your customer data, we will inform you without undue delay.
The notification to the Dutch Data Protection Authority and any obligation to inform data subjects rest with you as controller. We will share the information you reasonably need to fulfill your notification duty.
5. Data subject requests
If a data subject mistakenly directs a request about their personal data (such as access, rectification or erasure) to us, we will forward that request to you. You are the controller and handle the request.
6. Audit
On request, we share the most recent reports of our external audits, such as SOC 2 reports from our hosting provider.
7. Changes
We will announce changes to this agreement at least 30 days in advance. In case of a material change that is detrimental to you, you may cancel the subscription effective on the date the change takes effect.
8. Liability and applicable law
The liability provisions of the Service Terms apply equally to this agreement.
Dutch law applies to this agreement. Disputes will be submitted to the competent court in Overijssel, the Netherlands.
9. Contact
本译文仅为方便你阅读而提供。只有英文版本具有法律约束力。
Smart Factory 数据处理协议
本数据处理协议是你的 Smart Factory 订阅的固定组成部分。它规定了我们如何处理你或你的用户录入 Smart Factory 的个人数据。
本协议规定 Smart Factory 如何处理你或你的用户在软件中录入的个人数据，例如有关你的员工的数据。对于 Smart Factory 自身存储的有关你的个人数据（例如账户和账单信息），参见隐私声明。
- 角色
- 你是控制者，我们是代表你行事的处理者。
- 范围
- 你或你的用户录入 Smart Factory 的个人数据。
- 期限
- 在你的订阅有效期间适用。
有疑问？欢迎发送电子邮件至 privacy@smarfac.com。
1. 本协议涵盖的内容
我们根据你的订阅并按照你的指示处理个人数据，以提供 Smart Factory。个人数据的类型和数据主体的类别取决于你或你的用户录入 Smart Factory 的内容。这些数据仍归你所有，我们不会将其用于任何其他目的。
本协议与服务条款和隐私声明共同构成你的订阅的法律框架。如在个人数据事项上存在冲突，以本协议为准。
2. 责任划分
我们仅对根据你的订阅在 Smart Factory 内进行的处理负责。对于所有其他处理，包括但不限于个人数据的收集、在软件之外的使用、由你连接的外部系统进行的处理，以及出于你未告知我们的目的而进行的处理，我们概不负责。
你保证，你录入 Smart Factory 的个人数据系合法获取，且不侵犯任何第三方的权利。
3. 安全
我们采取适当的技术和组织措施，保护客户数据免遭丢失或非法处理。这些措施包括传输中和静态存储时的加密、对员工访问权限的限制，以及在具备国际公认安全认证的服务商处托管。
4. 个人数据泄露
如果我们发现可能对你的客户数据产生重大影响的个人数据泄露，我们将在无不当延误的情况下通知你。
向荷兰数据保护局报告的义务，以及通知数据主体的任何义务，均由作为控制者的你承担。我们将提供你为履行报告义务而合理需要的信息。
5. 数据主体请求
如果数据主体误将有关其个人数据的请求（例如访问、更正或删除）发送给我们，我们会将该请求转交给你。你是控制者，由你处理该请求。
6. 审计
应你的要求，我们会提供最近的外部审计报告，例如我们托管服务商的 SOC 2 报告。
7. 变更
我们将至少提前 30 天公布对本协议的变更。如发生对你不利的重大变更，你可以取消订阅，取消自该变更生效之日起生效。
8. 责任与适用法律
服务条款中的责任条款同样适用于本协议。
本协议适用荷兰法律。争议将提交荷兰上艾瑟尔省（Overijssel）有管辖权的法院。