Smart Factory Service Terms
Welcome to Smart Factory. We keep these terms as short and clear as possible, because we want you to be able to read them without calling a lawyer. Below you’ll find what you can expect from us, and what we expect from you.
A few things up front:
- Your data is yours. We keep it safe for you, you own it, and we only use it to provide our service to you.
- Cancel monthly. If our service isn’t right for you, you’re not stuck in a long-term contract.
- No signature needed. By using the software, you agree to these terms.
Have a question about this text? Email us at support@smarfac.com.
1. Who we are, and who you are
In these terms we mean:
- Smart Factory, “we” or “us”: Smart Factory B.V., a Dutch private limited company with its registered office in Haaksbergen.
- Customer or “you”: the organization using our software.
- User: anyone who works with the software on your behalf, such as colleagues or external workers you give access to.
- Software: the Smart Factory application, including all updates and new features we add to it.
2. How you may use the software
You receive the right to use the software within your own organization. That right is personal (only for you), non-exclusive, and non-transferable to anyone else.
What you may do:
- Use the software for your own business activities.
- Give access to colleagues and external workers who work for you.
What you may not do:
- Resell, rent or license the software to third parties.
- Copy, replicate or reverse-engineer the software.
- Remove or alter our name, logo or copyright notices.
3. Responsible use
We assume you handle the software with care. Specifically: don’t do anything that breaks the law, don’t try to bring the software down or compromise it, and don’t gain unauthorized access to other people’s systems or data.
4. Who owns what
Your data is yours. Anything you enter or store in Smart Factory is and remains your property. We manage it for you, but we make no claim to it.
The software is ours. All rights to the software, designs, models and underlying technology belong to Smart Factory (or the parties from whom we license them). These terms grant you the right to use the software while your subscription is active, nothing more and nothing less.
5. Data and privacy
We know you entrust us with sensitive business data. We handle it carefully.
- Confidential. We treat your data with strict confidentiality.
- Securely stored. Your data is hosted on Microsoft Azure, which meets internationally recognized security and compliance standards (including ISO 27001 and SOC 2).
- Lawful. We process personal data in accordance with applicable privacy laws (including the GDPR) and our privacy statement.
6. Updates and ongoing development
We don’t stand still. Smart Factory is continuously developed to get better. This means new features are regularly added and existing features sometimes change.
We are not obliged to permanently support a specific feature, but we always make those choices with our customers’ interests in mind.
7. Subscription and payment
- Smart Factory is offered on a monthly subscription basis.
- Current pricing is published on our website.
- Invoicing and payment take place monthly.
- If we adjust our pricing, you’ll hear about it at least 30 days in advance.
8. Term and cancellation
Your agreement starts the moment you put the software into use and continues on a monthly basis.
You can cancel each month, with a notice period of 14 days. You don’t have to give a reason.
In exceptional cases, we may terminate the agreement immediately, namely in case of serious misuse of the software, breach of law, or if your organization goes bankrupt.
After the agreement ends, your access to the software stops and we may deactivate your accounts.
9. Liability
We do our utmost to provide Smart Factory in a stable and reliable way. Even so, we provide the software “as is” and cannot guarantee that everything will always work without errors or interruption.
To the extent permitted by law:
- Our total liability is limited to the amount of one month’s subscription.
- We are not liable for indirect damages, such as loss of revenue, consequential damages or loss of data.
If something goes wrong, let us know. We’d rather solve a problem than hide behind a clause.
10. Changes to these terms
We may adjust these terms when needed, for example due to new legislation or new features. For material changes we’ll let you know at least 30 days in advance. The current version is always available on our website.
11. Applicable law
These terms are governed by Dutch law. If we cannot resolve a dispute together, we will submit it to the competent court in Overijssel, the Netherlands. We naturally hope it never comes to that.
此為方便你閱讀而提供的譯文。只有英文版本具有法律約束力。
Smart Factory 服務條款
歡迎使用 Smart Factory。我們盡可能讓這些條款簡短明瞭，因為我們希望你不必請教律師也能看懂。以下說明你可以對我們有什麼期待，以及我們對你有什麼期待。
先說明幾件事：
- 你的資料屬於你。我們為你妥善保管，資料歸你所有，我們僅將其用於為你提供服務。
- 按月取消。如果我們的服務不適合你，你不會被長期合約綁住。
- 無需簽名。使用本軟體即表示你同意這些條款。
對本文有任何疑問？歡迎寄電子郵件至 support@smarfac.com。
1. 我們是誰，你是誰
本條款中的用語定義如下：
- Smart Factory 或「我們」：Smart Factory B.V.，一家註冊辦事處位於 Haaksbergen 的荷蘭私人有限公司。
- 客戶或「你」：使用我們軟體的組織。
- 使用者：代表你使用本軟體的任何人，例如你授予存取權限的同事或外部人員。
- 軟體：Smart Factory 應用程式，包括我們為其新增的所有更新與新功能。
2. 你可以如何使用本軟體
你獲得在自己組織內使用本軟體的權利。該權利專屬於你（僅限你本人）、非獨家，且不得轉讓給任何其他人。
你可以：
- 將本軟體用於你自己的業務活動。
- 授予為你工作的同事與外部人員存取權限。
你不可以：
- 將本軟體轉售、出租或授權給第三方。
- 複製、仿製本軟體或對其進行逆向工程。
- 移除或變更我們的名稱、標誌或版權聲明。
3. 負責任的使用
我們相信你會謹慎使用本軟體。具體而言：不得從事任何違法行為，不得試圖使本軟體停擺或危及其安全，也不得未經授權存取他人的系統或資料。
4. 所有權歸屬
你的資料屬於你。你在 Smart Factory 中輸入或儲存的任何內容，現在及未來都是你的財產。我們為你管理這些資料，但不主張任何權利。
軟體屬於我們。本軟體、設計、模型及底層技術的所有權利均屬於 Smart Factory（或授權給我們的各方）。本條款授予你在訂閱有效期間使用本軟體的權利，不多也不少。
5. 資料與隱私
我們知道你將敏感的業務資料託付給我們，我們會謹慎處理。
- 保密。我們嚴格保密你的資料。
- 安全儲存。你的資料託管於 Microsoft Azure，其符合國際認可的安全與合規標準（包括 ISO 27001 與 SOC 2）。
- 合法。我們依照適用的隱私法規（包括 GDPR）及我們的隱私權聲明處理個人資料。
6. 更新與持續開發
我們不會停滯不前。Smart Factory 持續開發，不斷進步。這表示我們會定期新增功能，現有功能有時也會變更。
我們沒有義務永久支援某項特定功能，但我們在做出這些選擇時，始終會考量客戶的利益。
7. 訂閱與付款
- Smart Factory 以按月訂閱方式提供。
- 目前的價格公布於我們的網站。
- 開立發票與付款均按月進行。
- 如我們調整價格，會至少提前 30 天通知你。
8. 期間與終止
你的合約自你開始使用本軟體時起生效，並按月延續。
你可以每月取消，通知期為 14 天，無需說明理由。
在特殊情況下，我們可以立即終止合約，即在嚴重濫用本軟體、違反法律，或你的組織破產時。
合約終止後，你將無法再存取本軟體，我們也可能停用你的帳號。
9. 責任
我們竭盡所能以穩定可靠的方式提供 Smart Factory。即便如此，我們仍以「現狀」提供本軟體，無法保證一切始終正常運作而不會出現錯誤或中斷。
在法律允許的範圍內：
- 我們的總責任以一個月的訂閱費用為限。
- 我們不對間接損害負責，例如營收損失、衍生性損害或資料遺失。
如果出了問題，儘管告訴我們。我們寧願解決問題，也不願躲在條款後面。
10. 本條款的變更
我們可能會在必要時調整本條款，例如因應新法規或新功能。如有重大變更，我們會至少提前 30 天通知你。最新版本隨時可在我們的網站上查閱。
11. 準據法
本條款受荷蘭法律管轄。如果我們無法共同解決爭議，將提交荷蘭上艾瑟爾省（Overijssel）的管轄法院處理。我們當然希望永遠不會走到那一步。
Smart Factory Privacy Statement
We value your privacy and the privacy of everyone who works with our software. This statement explains, clearly and concisely, which personal data we process, why we do so, and what your rights are.
This statement covers personal data for which Smart Factory itself is the controller, such as account, contact and billing details. For personal data that you or your users enter into the software, for example about your employees, the Data Processing Agreement applies.
- Data
- We only process what is necessary to provide and secure our software.
- Purpose
- To manage your account, provide support, handle billing, and keep Smart Factory running reliably.
- Security
- Your data is encrypted and we never sell your information.
- Control
- You can ask us to access, correct or delete your personal data, to the extent permitted by law.
Have a question about this statement? Email us at privacy@smarfac.com.
1. Who we are
We are Smart Factory B.V., a Dutch private limited company with its registered office in Haaksbergen.
For data we process for our own purposes, such as your account or a contact request, we are the controller within the meaning of the GDPR. For data that you or your users enter into our software, we are processor on your behalf. The data processing agreement is part of your subscription.
2. What data we process
We keep this to a minimum. Specifically:
- Customer data in the software. Anything you or your users enter into Smart Factory, to the extent it contains personal data. You retain control over this data. We use it only on your instructions and to provide the service.
- Account data.
- Contact details.
- Invoicing and payment details.
- Technical and analytical service data. Data on the use and operation of Smart Factory, needed to keep the service safe, stable and reliable, and to improve it in a targeted way.
3. Why we process it
For each purpose we have a legal basis under the GDPR:
- Performance of the contract. Managing your account, providing support, billing, and making the software available.
- Legitimate interest. Securing our systems, ensuring availability, fraud prevention, error analysis and product improvement. We make sure this is always balanced with your interests.
- Legal obligation. For example, retaining invoices for tax authorities.
4. How long we keep it
We do not retain personal data longer than necessary for the purposes for which we process it, or as required by law.
5. Who we share it with
Only with parties needed to provide the service, and only to the extent necessary:
- Hosting. Customer data in the software is stored safely and encrypted at Microsoft Azure in the West Europe region.
- Payments. Our payment provider processes the data needed for payment.
- Customer communication. Service providers may process the data needed for contact and handling of questions, for email and support.
- Analytics and monitoring. To keep Smart Factory safe, stable and reliable and to improve it in a targeted way, we use analytics and monitoring tools. These process technical and analytical service data, not customer data in the software.
- External systems you connect yourself. If you set up an API connection through Smart Factory to a system of your choice, such as an ERP package or a dashboard tool, the data you send that way goes to that supplier. We facilitate the connection; your agreements with that party are then leading.
- Legal obligation. To regulators or law enforcement when the law requires.
With parties that process personal data on our behalf, we conclude data processing agreements or make appropriate privacy arrangements. We never sell your data to third parties.
6. Security
We take the security of personal data seriously:
- Encryption with TLS 1.2 or higher in transit and AES-256 at rest.
- Hosting at a provider with ISO 27001 and SOC 2 certifications.
- Regular reviews of our processes and software.
Access to customer data is strictly limited and only allowed when necessary for security, with the customer’s consent, or to resolve a serious incident.
If something goes wrong that constitutes a personal data breach, we act in accordance with the GDPR. For data where we are the controller, we report the breach within 72 hours to the Dutch Data Protection Authority where required, and inform data subjects when this is mandatory. For customer data we process on your behalf, we inform you without undue delay so you can determine the appropriate next steps.
7. Your rights
Under the GDPR, you have the right to:
- Know which personal data we process about you.
- Have incorrect data corrected or supplemented.
- Have your data deleted when permissible.
- Restrict processing or object to it.
- Receive your data in a commonly used format and transfer it to another party.
- Withdraw your consent, to the extent processing is based on consent.
Submit your request via privacy@smarfac.com.
8. Filing a complaint
Not satisfied with how we handle your data? We’d like to hear from you first via privacy@smarfac.com. If we cannot reach a resolution together, you may file a complaint with the Dutch Data Protection Authority via autoriteitpersoonsgegevens.nl.
9. Changes to this statement
We may update this statement, for example due to new legislation or new features. The current version is always available on our website. We will actively notify you of significant changes.
10. Contact
此為方便你閱讀而提供的譯文。只有英文版本具有法律約束力。
Smart Factory 隱私權聲明
我們重視你的隱私，以及每一位使用我們軟體的人的隱私。本聲明清楚扼要地說明我們處理哪些個人資料、為何處理，以及你享有哪些權利。
本聲明涵蓋由 Smart Factory 本身擔任控管者的個人資料，例如帳號、聯絡及帳單資料。對於你或你的使用者輸入軟體的個人資料，例如有關你員工的資料，則適用資料處理協議。
- 資料
- 我們只處理提供及保護我們軟體所必要的資料。
- 目的
- 管理你的帳號、提供支援、處理帳務，並確保 Smart Factory 穩定可靠地運作。
- 安全性
- 你的資料經過加密，我們絕不出售你的資訊。
- 控制權
- 你可以在法律允許的範圍內，要求我們讓你查閱、更正或刪除你的個人資料。
對本聲明有任何疑問？歡迎寄電子郵件至 privacy@smarfac.com。
1. 我們是誰
我們是 Smart Factory B.V.，一家註冊辦事處位於 Haaksbergen 的荷蘭私人有限公司。
對於我們為自身目的處理的資料，例如你的帳號或聯絡請求，我們是 GDPR 所定義的控管者。對於你或你的使用者輸入我們軟體的資料，我們是代表你處理資料的處理者。資料處理協議是你訂閱內容的一部分。
2. 我們處理哪些資料
我們將資料控制在最低限度。具體而言：
- 軟體中的客戶資料。你或你的使用者輸入 Smart Factory 的任何內容，以其中包含個人資料者為限。你保有對這些資料的控制權。我們僅依你的指示並為提供服務而使用這些資料。
- 帳號資料。
- 聯絡資料。
- 發票與付款資料。
- 技術與分析服務資料。有關 Smart Factory 使用與運作情形的資料，用於維持服務的安全、穩定與可靠，並進行有針對性的改進。
3. 我們為何處理這些資料
每一項處理目的都具備 GDPR 規定的法律依據：
- 履行合約。管理你的帳號、提供支援、處理帳務，以及提供軟體。
- 正當利益。保護我們的系統、確保可用性、防範詐欺、分析錯誤及改進產品。我們確保這些利益始終與你的利益取得平衡。
- 法定義務。例如為稅務機關保存發票。
4. 資料保存期限
我們保存個人資料的期間，不會超過處理目的所必要的期間，或法律規定的期間。
5. 我們與誰分享資料
僅與提供服務所需的各方分享，且僅限於必要範圍：
- 託管。軟體中的客戶資料以加密方式安全儲存在 Microsoft Azure 的西歐區域。
- 付款。我們的付款服務供應商會處理付款所需的資料。
- 客戶溝通。電子郵件與支援服務供應商可能會處理聯絡及回覆問題所需的資料。
- 分析與監控。為維持 Smart Factory 的安全、穩定與可靠，並進行有針對性的改進，我們使用分析與監控工具。這些工具處理的是技術與分析服務資料，而非軟體中的客戶資料。
- 你自行連接的外部系統。如果你透過 Smart Factory 建立與自選系統的 API 連線，例如 ERP 套裝軟體或儀表板工具，你以此方式傳送的資料將送至該供應商。我們提供連線的技術支援；此時以你與該方的約定為準。
- 法定義務。在法律要求時，提供給主管機關或執法機關。
對於代表我們處理個人資料的各方，我們會與其簽訂資料處理協議，或作出適當的隱私保護安排。我們絕不將你的資料出售給第三方。
6. 安全性
我們重視個人資料的安全：
- 傳輸中的資料以 TLS 1.2 或更高版本加密，靜態資料以 AES-256 加密。
- 託管於擁有 ISO 27001 與 SOC 2 認證的供應商。
- 定期審查我們的流程與軟體。
客戶資料的存取受到嚴格限制，僅在安全上有必要、經客戶同意，或為解決重大事件時才允許。
如發生構成個人資料外洩的事件，我們將依照 GDPR 處理。對於我們擔任控管者的資料，我們會在必要時於 72 小時內向荷蘭資料保護局通報外洩事件，並在法律強制要求時通知資料主體。對於我們代表你處理的客戶資料，我們會在無不當延遲的情況下通知你，讓你決定適當的後續步驟。
7. 你的權利
根據 GDPR，你有權：
- 知道我們處理哪些有關你的個人資料。
- 要求更正或補充不正確的資料。
- 在允許的情況下要求刪除你的資料。
- 限制處理或對處理提出異議。
- 以常用格式取得你的資料，並將其轉移給另一方。
- 在處理係基於同意的範圍內，撤回你的同意。
透過 privacy@smarfac.com 提出你的請求。
8. 提出申訴
對我們處理你資料的方式不滿意？我們希望你先透過 privacy@smarfac.com 告訴我們。如果我們無法共同找到解決方案，你可以透過 autoriteitpersoonsgegevens.nl 向荷蘭資料保護局提出申訴。
9. 本聲明的變更
我們可能會更新本聲明，例如因應新法規或新功能。最新版本隨時可在我們的網站上查閱。如有重大變更，我們會主動通知你。
10. 聯絡方式
Smart Factory Data Processing Agreement
This data processing agreement is a fixed part of your Smart Factory subscription. It governs how we handle personal data that you or your users enter into Smart Factory.
This agreement governs how Smart Factory handles personal data that you or your users enter into the software, for example about your employees. For personal data Smart Factory itself stores about you, such as account and billing details, see the Privacy Statement.
- Roles
- You are the controller, we are the processor on your behalf.
- Scope
- Personal data that you or your users enter into Smart Factory.
- Term
- Applies as long as your subscription is active.
Have a question? Email us at privacy@smarfac.com.
1. What this agreement covers
We process personal data on the basis of your subscription and on your instructions, to provide Smart Factory. The type of personal data and categories of data subjects are determined by what you or your users enter into Smart Factory. That data remains your property and we don’t use it for any other purposes.
This agreement, together with the Service Terms and the Privacy Statement, forms the legal framework for your subscription. In case of conflict on matters of personal data, this agreement prevails.
2. Allocation of responsibility
We are responsible only for the processing we carry out within Smart Factory in accordance with your subscription. For all other processing, including but not limited to the collection of personal data, use outside the software, processing by external systems you connect, and processing for purposes you have not communicated to us, we are not responsible.
You warrant that the personal data you enter into Smart Factory has been lawfully obtained and does not infringe the rights of any third party.
3. Security
We take appropriate technical and organizational measures to protect customer data against loss or unlawful processing. These include encryption in transit and at rest, restricted access for staff, and hosting at a provider with internationally recognized security certifications.
4. Personal data breaches
If we identify a personal data breach that may have material impact on your customer data, we will inform you without undue delay.
The notification to the Dutch Data Protection Authority and any obligation to inform data subjects rest with you as controller. We will share the information you reasonably need to fulfill your notification duty.
5. Data subject requests
If a data subject mistakenly directs a request about their personal data (such as access, rectification or erasure) to us, we will forward that request to you. You are the controller and handle the request.
6. Audit
On request, we share the most recent reports of our external audits, such as SOC 2 reports from our hosting provider.
7. Changes
We will announce changes to this agreement at least 30 days in advance. In case of a material change that is detrimental to you, you may cancel the subscription effective on the date the change takes effect.
8. Liability and applicable law
The liability provisions of the Service Terms apply equally to this agreement.
Dutch law applies to this agreement. Disputes will be submitted to the competent court in Overijssel, the Netherlands.
9. Contact
此為方便你閱讀而提供的譯文。只有英文版本具有法律約束力。
Smart Factory 資料處理協議
本資料處理協議是你 Smart Factory 訂閱的固定組成部分，規範我們如何處理你或你的使用者輸入 Smart Factory 的個人資料。
本協議規範 Smart Factory 如何處理你或你的使用者輸入軟體的個人資料，例如有關你員工的資料。至於 Smart Factory 本身所儲存有關你的個人資料，例如帳號與帳單資料，詳見隱私權聲明。
- 角色
- 你是控管者，我們是代表你處理資料的處理者。
- 範圍
- 你或你的使用者輸入 Smart Factory 的個人資料。
- 有效期間
- 在你的訂閱有效期間內適用。
有任何問題？歡迎寄電子郵件至 privacy@smarfac.com。
1. 本協議涵蓋範圍
我們依據你的訂閱及你的指示處理個人資料，以提供 Smart Factory。個人資料的類型及資料主體的類別，取決於你或你的使用者輸入 Smart Factory 的內容。這些資料仍屬於你的財產，我們不會將其用於任何其他目的。
本協議與服務條款及隱私權聲明共同構成你訂閱的法律架構。如就個人資料事項發生衝突，以本協議為準。
2. 責任分配
我們僅對依據你的訂閱在 Smart Factory 內進行的處理負責。對於所有其他處理，包括但不限於個人資料的蒐集、在軟體以外的使用、由你連接的外部系統所進行的處理，以及為你未告知我們的目的所進行的處理，我們概不負責。
你保證輸入 Smart Factory 的個人資料係合法取得，且未侵害任何第三方的權利。
3. 安全性
我們採取適當的技術與組織措施，保護客戶資料免於遺失或遭非法處理。這些措施包括傳輸中與靜態資料的加密、限制員工存取權限，以及託管於擁有國際認可安全認證的供應商。
4. 個人資料外洩
如我們發現可能對你的客戶資料造成重大影響的個人資料外洩事件，將在無不當延遲的情況下通知你。
向荷蘭資料保護局通報，以及通知資料主體的任何義務，由身為控管者的你承擔。我們將提供你為履行通報義務而合理需要的資訊。
5. 資料主體的請求
如資料主體誤將有關其個人資料的請求（例如查閱、更正或刪除）向我們提出，我們會將該請求轉交給你。你是控管者，由你處理該請求。
6. 稽核
應你的要求，我們會提供最新的外部稽核報告，例如我們託管供應商的 SOC 2 報告。
7. 變更
本協議如有變更，我們將至少提前 30 天公告。如有對你不利的重大變更，你可以取消訂閱，並自該變更生效之日起生效。
8. 責任與準據法
服務條款中的責任規定同樣適用於本協議。
本協議適用荷蘭法律。爭議將提交荷蘭上艾瑟爾省（Overijssel）的管轄法院處理。